Digiop BLK-IPS101 Guia de Configuração descarregar pdf (Página 40)

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APPENDIX B: TROUBLESHOOTING DIGIOP® BLACK IP CAMERA

— IP address – reset to 192.168.0.100

— Subnet mask – reset to 255.255.0.0

— Gateway – reset to 192.168.0.1

— User ID – reset to root

— Password – reset to pass

To force the camera to the factory network settings:

1. Disconnect the power (adapter) from the camera.

2. While pressing and holding down the reset button, power on the camera.

3. Release the Reset button 5 seconds after applying power.

4. Wait for the camera to reboot.

B.2.1 Checking your Firmware

Firmware is software embedded in the camera that determines many of its features and functionality. The current rmware version

number in your camera can be found by viewing video from the camera in IE, and then clicking SETUP > About > Version.

Contact your supplier for rmware updates.

B.3 Support

If you cannot resolve an issue, please contact your supplier for support assistance. When you contact support, please provide the

server reports, log le and a brief description of the problem, if possible.

• To generate server reports, enter the following into the IE address eld:

https://<IP ADDRESS>/nvc-cgi/admin/param.cgi?action=list

- and -

https://<IP ADDRESS>/nvc-cgi/admin/vca.cgi?action=list

where <IP ADDRESS> is the IP address of your camera. The server report contains important information about the device, as

well as a list of the current parameters.

• To generate a log report, use IE to log into the unit. In the View screen, click the following items, entering security information

when required:

SETUP > Maintenance > System Log > LOG LIST

Click the name of the Log List of interest to open it.

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Digiop BLK-IPS101 Guia de Configuração Página 40