Digiop BLK-IPS101 Guia de Configuração descarregar pdf (Página 38)

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APPENDIX A: FAQ

APPENDIX A

FAQ

Q I cannot see video from my camera at the DVR (NVR or hDVR). What can I do to restore the

video?

A First, test the connection to the device using the IPAdmin Tool. Can you see all the cameras on your network with this utility?

— YES – The LAN and power to the camera is probably OK.

— NO – Check the LAN cable, Ethernet signal, and power at the camera. If faulty, correct the problem and recheck the

video streaming.

Reset the camera. See Appendix B, Camera reset.

Check the camera lens for blockages, dirt, etc. and clean if needed.

Use the BNC adapter with the BLK-IPD102 camera or the LOOP connector with the BLK-IPS101 camera to check video. If video

is good but still can’t connect, replace the camera.

Q Everything is hooked up and working, but the video that is recorded is jerky and not

smooth. Is there something wrong with my system?

A Smoothness of recorded video is dependent upon several factors including compression level, capture size, and the

maximum frame rate of your recorder. Most NVR/hDVRs record at frame rates of 30, 90, or 120 frames per second (fps).

The frame rate of your NVR/hDVR is divided between each channel being recorded. For example, a 90 fps DVR recording 4

channels will record 22.5 fps per channel, which will appear very smooth. A 120 fps NVR/hDVR recording 9 channels will

record 13 fps, which will appear less smooth and uid, particularly when compared to a TV broadcast at 29.97 fps. If there

are irregular gaps in the video, or a momentary loss of video, there could be problems in the system. Call DIGIOP® Support at

1.877.972.2522 for assistance.

Q Why can’t I get a good picture from one of my cameras? The camera’s power light is blinking

or ickering.

A This is usually a symptom of low voltage at the camera. You may have a cable run that is too long, a defective cable, or an

insucient power supply. Try using a better quality cable, or plug the power adapter directly into the camera to bypass the

cable all together.

Q I installed the cables to my analog video equipment, but the power plug won’t t into the

camera or the power adapter:

A Chances are you’ve run the cable backwards. Only one end of the camera cables supplied by your supplier will t the camera,

while only the other end will t the power adapter. The cable will need to be pulled, and run the other direction.

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Digiop BLK-IPS101 Guia de Configuração Página 38